Desired Attributes:

• Excellent communication skills, since there is a lot of collaboration involved in sales.
• Strong negotiation skills: A track record closing out win-win deals.
• A deep understanding of the port operations market and its players.
• Data analysis skills- including analytics, measurement, tracking and more.
• Attention to detail: An inclination to catch small details and improve upon them.
• Ability to influence through persuasive verbal and written communication.
• Experienced in team management and team dynamics by improving the relationship and interactions between team members to achieve shared goals and company objectives.
• Interpersonal skills- Being able to relate to all staff members both junior and senior by being empathetic but still authoritative in a professional manner.

You will...

• Sales
  
  • Onboard new customers on Kobo’s platform MoM.
  • Maintain and improve customer retention rate by at least 50% within 6 months.
  • Ensure a high level of customer satisfaction by attending to customer needs within 24hrs.
• Commercial
  
  • Collections: Take lead in debt recovery and current receivables by ensuring timely invoicing within 7 days after trip completion.
  • Shorten and maintain a cash to cash cycle of 30 days. This includes getting cash advances from customers.
• Supply
  
  • Rebuild Kobo’s transporter base to include a diverse range of transporters across all of Ghana.
  • Increase the proportion of fleet owners on Kobo’s platform (vs brokers/agents).
  • Increase the number of one-month active partners on Kobo’s platform.
  • Increase Kobo’s partner retention rate to at least 50%.
  • Establish dedicated truck contracts with Kobo’s top 10 customers.
• Process Optimization
  
  • Identify and implement operational best practices to streamline processes, enhance efficiency, and improve overall performance.
  • Evaluate existing workflows and propose innovative solutions to optimize resource utilization and reduce operational costs.
• Technology Integration and Adoption
  
  • Work closely with the technology team to improve the user experience of Kobo’s digital tools based on feedback received from customers and transporters to drive technology adoption.
  • Identify the relevant metrics to track technology adoption by both customers and transporters and create a framework for tracking this within the Company.
• Team Leadership and Development
  
  • Build and lead a high-performing team, providing guidance, mentorship, and support in Ghana.
  • Foster a culture of continuous improvement, innovation, and collaboration within the operations team.
• Risk Management
  
  • Implement risk management strategies to identify and mitigate potential challenges in Kobo’s operations in Ghana.
  • Develop contingency plans to ensure business continuity in the face of unforeseen events.
• Data-Driven Decision Making
  
  • Utilize data analytics to make informed decisions and monitor key performance indicators (KPIs) to track and improve operational efficiency.
  • Implement data-driven insights to enhance the overall customer experience.
• Revive Kobo Ghana Business
  
  • Consider rebranding the company to create a fresh image in the market. Implement a robust marketing strategy to promote the rebranded image and highlight the company' strengths and capabilities.
  • Conduct a thorough assessment of the company' current performance, including financial health, operational efficiency, customer satisfaction, and market positioning. Identify areas of weakness and opportunity.
  • Implement regular performance monitoring mechanisms to track progress against strategic goals. Adjust strategies as needed based on ongoing performance assessments.
  • Assess the skills and capabilities of the existing workforce. Provide training where needed and consider hiring new talent to fill critical gaps. Ensure that the team is aligned with the company' strategic goals.
  • Customer focus-Place a strong emphasis on customer satisfaction. Engage with customers to understand their needs and expectations. Implement customer feedback mechanisms and make necessary improvements.
  • Explore opportunities for market expansion and diversification. Identify new regions, industries, or services that align with the company' core competencies.
  • Evaluate the company' financial structure and explore options for restructuring, refinancing, or seeking additional investment.
• People management
  
  • Work with HR to identify the human capital needed to achieve our organizational goals. Driving productivity among staff and working with HR to incentivize high performing staff members.
• Litigations
  
  • Work with Legal to implement practices to avoid potential conflicts with customers, partners,staff, vendors e.t.c.
  • Conduct thorough reviews of contracts with customers, suppliers, and partners. Ensure that contracts clearly define responsibilities, liabilities, and dispute resolution mechanisms to minimize ambiguity.
  • Conduct regular risk assessments to identify potential legal risks within the logistics operations. Address identified risks promptly through proactive measures.
  • Develop and regularly update an emergency response plan to address unforeseen events.

We're looking for someone who has

• 10+ years’ experience in Operations focused on trucking and large consumer-oriented brands.
• Min. 5 years of relevant experience in a logistics companies & operations business.
• MBA in Business Administration, management or related field.
• A good knowledge base of the country/industry.